When will my order ship/arrive?

Made to order items have a production time estimate on the product page, and in-stock items will ship within a week of ordering, more often 2-3 days. Orders shipped within the US will usually arrive within 3 days, while international packages usually take 1-2 weeks. If your order is taking a long time to arrive, we recommend talking to your local post office as they usually have more answers than us!

If I place another order before the last one ships, can you combine shipping?

Yes! Please add a note at checkout with your previous order number and we will combine the orders and refund the shipping difference. Please note that if the second purchase includes a made-to-order item, the whole order will ship when that piece is completed.

Can you rush a made to order item/have it done by a certain date?

Yes, but depending on how quickly you need it a rush fee will probably apply, and certain amounts of rush-ness are simply impossible. Please contact us BEFORE placing an order if you need it by a certain date.

Can I request changes to made-to-order items?

Yes! Fabric colors can be swapped out at no extra charge if you simply leave a note at checkout. Making alterations or additions to the embroidery or overall shape of the plush will incur an extra fee, please contact us to discuss the changes you’d like made!

Do you offer volume discounts if I order a lot of stuff?

We do not, sorry! We already charge the lowest price we reasonably can for most of our items.

How should I wash my handmade plush?

Please do not machine wash them! We recommend spot cleaning with soap and water and air drying. Stain removers may be used, but please check on an inconspicuous spot to make sure it doesn’t affect the fabric color.